Welcome to the Craft Marketplace
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Frequently Asked Questions

Before contacting our customer service team, please take a few minutes to browse our comprehensive FAQ section. Chances are you’ll find the answer to your question about our products here more quickly!

Am I able to return a purchased Craft?
Please read a description on every craft page to be sure that a seller accepts returns. Read Terms & condition of the seller before you make place an order. Every seller has their own T&C so be sure that you read it before you go further. 
How will I be paid as a Seller?
You receive payments directly from your customer. Where you receive payments depends on the payment method you have set up.
I don’t live in the UK, can I sell or shop on Craft For Sale?
At this time Craft For Sale is only available in the UK, in the future we have plans to expand and offer a worldwide service to help all the creatives around the world. 
What can I sell on your Marketplace?

Handmade goods such as products that are made by the seller using their own hands or tools. This includes but is not limited to crafts, artwork, clothing, jewellery, and home decor.

Requirement: All goods sold on Craft for Sale must be handmade. Sellers must ensure that all items listed for sale are made by them peculiarly. Any seller found to violate this policy may have their listings removed, their account suspended, or other actions taken.

I'm not receiving emails from Craft for Sale
Please check your junk or spam folders, in case our emails have been automatically filed there. If you still can’t see them, please contact our Customer Service team.
How does Craft For Sale work?
We bring together millions of buyers and sellers in one online marketplace. Browse shops or items across our Marketplace digital a world where the individual buys, makes, and sells. Create an account to follow your favourite shops and leave reviews. If you’re a seller, you can set up shop from anywhere but at the moment Craft For Sale is for people in the United Kingdom.
Am I allowed to sell on other sites as well?

Absolutely. Our efforts at Craft For Sale are to give you an excellent chance at building a brand and growing as an artist.

We encourage you to put yourselves out there. We will be helping you with this too, by promoting our Top Sellers on our social media platforms. 

Who can sell on Craft for Sale UK?
Whether you’re a hobbyist or a small UK business, 18+ in age, you’re welcome to sell with us.

Can I get a refund

You need to contact a seller about it. We do not interfere in a transaction between customer and seller. If you have a problem with the seller and they're not helpful, you can report the issue to us and we will investigate it.

Why is Craft For Sale so Special?

We are giving you a toolset specifically designed by artists for artists, to facilitate selling needs. We do not charge any per product sold fees nor extra hidden fees, we believe in rewarding the hard work and not making our users disappointed to see an imaginary pay split or extra fees slapped on after the fact. Sellers can select multiple payment options and the basic transaction method is a bank transfer. Bank transfer is free and allows for full payment for transactions. 

Our market has been made from scratch and will get better and better every month with community feedback and support. 

Every seller can send us feedback and ideas and we will consider and implement good user ideas.

Improving our marketplace together.

What if the seller does not respond and I don't get my order?

Well, than please follow steps below:

  1. Contact the seller one again and then wait 24h for the seller respond
  2. If the seller is not responding contact us to report the seller behaviour. We will try to get the seller for 24h. After that we will block the seller and all his items.
  3. We will confirm you what action has been make and you need to contact your bank to get your money back. If the transaction has been made by card or payment gateway contact the payment company first.

The seller won't be able to sell with us anymore!

What is the transaction limit per month?
Depending on selected Craft Plan, your total transaction limit varies. The transaction revenue limit resets every month alongside your subscription. 
If your transactions amount reaches the limit threshold, customers will no longer be able to place an order.

You will need to upgrade to a higher plan or wait until next billing month for the transaction limit to reset. 
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Have more questions?

Can’t find the answer you’re looking for? Please contact us and we’ll be happy to help

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